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Unless you choose otherwise, orders are shipped via USPS delivery service. We will dispatch your item(s) the same day you place your order, and aim to deliver within 2-5 working days, provided your order is placed before 4pm Monday to Friday. Shipping is FREE for all orders $25 or more in the US. Additional Charges apply for International shipping, at a single low rate, no matter your order size. Any and all costs will be disclosed to you on the checkout page before you submit your order.
You can see the estimated dispatch time of your order online. Please note, the dispatch times are estimates and are not guaranteed times. You will receive an email confirmation once your order has been dispatched. If you have not received your order within 10 working days of the delivery date given, please get in touch with a member of our team.
If your order arrives damaged or defective in any way then please contact us as soon as possible to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be defective. If we find that it is, you will receive a full refund or replacement.
You have certain legal rights to cancel and return your order within 14 working days of placing it.
If you would like to cancel and return your order, please follow the steps below:
1. Contact us via the website or write to us at: Congrevape Inc, 935 North Union Street , Stockton, CA, 95205, United States.
2. Our team will then get in touch shortly after to explain how we can replace your product or provide you with a refund.