Help Desk

Have a question about your recent Purchase?  Please use this form.

* If you have an issue with a product purchased directly from our site, please use the form below.

* If you have purchased from a Brick & Mortar or Online Seller, please direct your questions to them.

Instructions for Retailers: please use this form to solve customers issues.  Under ‘Product that you purchased on’ please put the distributor that you purchased from and we will assist you.


Our Business hours for Help Desk Support

Monday – Friday (minus holidays), 11AM – 5PM Pacific Standard time.


Help Desk

  • Please include which round if there was a Round Specified, you can get this information from your pledge receipt.
  • A breif explantion of whats going on?




About Congrevape

What is Congrevape?

Congrevape is a community commerce platform dedicated just to Vaping projects. Allowing people who want to raise money to create fundraising campaigns to tell their story and get the word out. Congrevape is full of ambitious, innovative, and imaginative vaping projects that are brought to life through the direct support of others.

How do Congrevape’s Group buys work?

Each project is independently created and crafted by the person behind it.

Project creators then post a short video or an interesting description about their project up on the site. Like a trailer for a film, this snippet tells the public what the project is about, why people should back it, and what they’ll get in return – Congrevape project creators have complete control and responsibility over their projects. Next, they come up with a series of perks to incentivise people to back their project. Lastly, they direct all the fans, community and friends to their Congrevape page and encourage them to buy one of the perks.

Every project creator sets their project’s funding goal and deadline. If people like the project, they can pledge money to make it happen. If the project succeeds in reaching its funding goal, all backers’ credit cards are charged when time expires. If the project falls short, no one is charged. Funding on Congrevape is all-or-nothing.


What happens if I support something & then the price goes down?

In the event that an item ends up costing less than the price you supported it at, you’ll be automatically refunded the difference, within 24hrs of the price changing. If you don’t see this refund check your PayPal account or email support

Remember the more support a project receives the greater likelihood of a price drop, so get sharing.